Fine Tastings Of the Week (12/10

The Five Dysfunctions of a Team

I recently read the book named “ The Five Dysfunctions of a Team ” by Patrick Lencioni in Manga Style comics. It is simple superb and very engaging book. It is written in the Comics style, this is the 1 st time I am reading team management related book in this style. Author explained 5 dysfunctions in these Comics having the real time situation using the fictitious characters. He organized these in Pyramid format and how each one of these 5 things relates to each other. Dysfunction #1: Absence of Trust Fear of being vulnerable with team members prevents the building of trust on a team. Dysfunction #2: Fear of Conflict The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict. Dysfunction #3: Lack of Commitment The lack of clarity or buy-in prevents team members from making decisions they will stick to. Dysfunction #4: Avoidance of Accountability The need to avoid interpersonal discomfort pr...

Customer Service

On Saturday morning I called a AAA as my car didn't start suspecting the batter problem, they sent the Battery services person. He checked that alternator was the problem, he said that he would call AAA to send the towing truck (not counting battery service as service call). Tow truck driver came down to my location and started towed my card in to his truck, in mean time i called my Nissan service center, Me: Can i drop my vehicle now for the alternator problem? Service center Rep: sure sir, considering the volume of services today we couldn't get your car done today... Me: Oh OK, will i have to come tomorrow to pick the car or only on Monday Service Center Rep: We will try but if not today it will be only on Monday Tow truck driver hearing this conversation in mean time, Tow truck driver: why don't I drop you car in the service station so you don't need to drive up and down, then waste your gas.. Me: Oh is it, are you OK...

Fine Tastings Of the Week (12/17 – 12/25)

Innovative ideas - http://www.smartplanet.com/ Creativity Killers - http://www.fastcocreate.com/1680919/the-7-biggest-creativity-killers?partner=weekly_10 Big DATA - http://www.inc.com/minda-zetlin/greylock-partners-dj-patil-future-big-data.html Customer Service - http://www.fastcompany.com/3003947/customer-experience-just-ok-not-ok?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+fastcompany%2Fheadlines+%28Fast+Company%29&utm_content=Google+Reader Great example about Customer service , driver “Anna” in OMR Road – http://www.youtube.com/watch?v=fmPB7fsvCg8 Agile Scrum - http://www.scrumshortcuts.com/blog/planning-metrics/scrum-metrics-and-reporting-measure-what-you-manage/ For Programming fanatics - http://lemire.me/blog/archives/2011/06/06/why-i-still-program/ Site worth of try for social media feeds - http://socialmention.com/ - Courtesy Twitter Best Interface is no interface - http://www.cooper.com/journal/2012/08/the-b...

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