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Customer Service

On Saturday morning I called a AAA as my car didn't start suspecting the batter problem, they sent the Battery services person. He checked that alternator was the problem, he said that he would call AAA to send the towing truck (not counting battery service as service call).

Tow truck driver came down to my location and started towed my card in to his truck, in mean time i called my Nissan service center,

Me: Can i drop my vehicle now for the alternator problem?
Service center Rep: sure sir, considering the volume of services today we couldn't get your car done today...
Me: Oh OK, will i have to come tomorrow to pick the car or only on Monday
Service Center Rep: We will try but if not today it will be only on Monday

Tow truck driver hearing this conversation in mean time,

Tow truck driver: why don't I drop you car in the service station so you don't need to drive up and down, then waste your gas..
Me: Oh is it, are you OK with that?....(with little hesitant...)

he started tightening the card in the trucking called the Nissan service center again

Me: Can i have tow truck driver drop my vehicle? and i will come later to pick up 
Service center Rep: yes he can drop, if you already been here we will be able to get your contact number to call you back 
Me: yes i have been there already, thank you

i walked over to tow truck driver, 

Me: yes i called the Nissan center you can take the car and drop there...
Tow Tuck driver: sure man, take care then

Here i could stay at home and do my usual Saturday activities with my family.

You can see the tow truck driver doesn't really need to offer that option as anyway i was ready ride in another up and down, as i didn't they can usually do this. But he was upfront understand my situation and gave me a trust that he can safely drop the car.

This is what i call as Excellent Customer service, you just put yourself in the customer side every-time you encounter one.

After this i emailed AAA representative to appreciate that Tow truck driver service.

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