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Showing posts from January, 2016

Customer Service

On Saturday morning I called a AAA as my car didn't start suspecting the batter problem, they sent the Battery services person. He checked that alternator was the problem, he said that he would call AAA to send the towing truck (not counting battery service as service call). Tow truck driver came down to my location and started towed my card in to his truck, in mean time i called my Nissan service center, Me: Can i drop my vehicle now for the alternator problem? Service center Rep: sure sir, considering the volume of services today we couldn't get your car done today... Me: Oh OK, will i have to come tomorrow to pick the car or only on Monday Service Center Rep: We will try but if not today it will be only on Monday Tow truck driver hearing this conversation in mean time, Tow truck driver: why don't I drop you car in the service station so you don't need to drive up and down, then waste your gas.. Me: Oh is it, are you OK...